damn lol...so many lessons learned. I understand a little better now after thinking about it some more. I guess I was just heated that everything changed from before I ordered and talking to the rep, to after the order and recieving the emails. Sucks, but lesson learned.
And the rep hung up on me after telling me his managers probably won't call me back till Tuesday because they are busy and Monday is a holiday...and they won't refund my $10 for shipping as It apparently isn't there fault the shipping date wasn't any different. Wtf??? I gave up on the price match thing idc anymore I'm not a cheap ass I just wanted the deal I was told I'd get! Now I just want my shipping money back
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I am here: Google Maps
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Here's what I'd do: call them and cancel the order. If they say it's too late to cancel it, point out that the order hasn't shipped so of course they can cancel it. If they still refuse to cancel it, let them know you'll contact your credit card company and dispute any charge from MSS. Then follow through if they do.
I stopped dealing with MSS forever ago for this reason. TJ at RidersDiscount is 1000x better. He will price match, but I don't see where he ever has since he ALWAYS already has the lowest price.
Here's what I'd do: call them and cancel the order. If they say it's too late to cancel it, point out that the order hasn't shipped so of course they can cancel it. If they still refuse to cancel it, let them know you'll contact your credit card company and dispute any charge from MSS. Then follow through if they do.
I tried and he said it went out on a truck at 7:14am...I said then why do I get my product on the 6th after paying for 2 day shipping and he said thats with the shipper not MCSS
I tried and he said it went out on a truck at 7:14am...I said then why do I get my product on the 6th after paying for 2 day shipping and he said thats with the shipper not MCSS
I have had similar experiences with them. It seems that no one follows up on anything there.
For one reason or another I also continue to give them my business. Just got my boots from there which were $289.99 on sale from $350. I do have to say that they were pretty helpful with sizing, and my order got in on time.
Hit or miss.
What does piss me off-- it seems that there is always a hold time on the phone # they list. I understand they are a relatively huge outfitter, but I think they keep you on hold for a set amount of time before it even rings for them-- hoping that you will hangup.
For coupons + price matches + closeout orders like yours, I always find that it's easier to just call them and talk to them in-person. Or, use the online chat feature to first get the name of a sales person there & then ask if you can call them to explain the situation over the phone. And, they will take care of it on the spot for you right then and there- even if it requires supervisor approval.
Their online store can be a bit difficult in your specific scenario. But, in my experience, MSS always goes out of their way to make customers happy...
Don't get mad. Just call them and explain it politely. I'm sure they'll take care of you.
