overstock.com sucks!

[Heineken]

I place an order for a Gopro HD cam on Friday morning, on Saturday they took the money from my account and today, Monday I called them to find out what's the status of the order. All they know is that their process is automated and can't change anything. I asked to change the delivery option from 1-5 days to a faster one, they can't, they can't even add a note to the carrier to hold the item at their facility so I can pick it up (sometimes the item sits one day at the UPS location near me and I can't pick it up unless the shipper has that option selected).
Overstock can't do any of that, they did tell me that the item will ship by tomorrow evening, witch means it takes them 3 business day to process the order witch they said had in stock, wtf.
I'm leaving to northern WI early Friday morning on a snowmobile trip, looks I won't be using that camera.....

Bottom line, Overstock.com sucks and will never do business with them ever again.

 

[Marthy]

I place an order for a Gopro HD cam on Friday morning, on Saturday they took the money from my account and today, Monday I called them to find out what's the status of the order. All they know is that their process is automated and can't change anything. I asked to change the delivery option from 1-5 days to a faster one, they can't, they can't even add a note to the carrier to hold the item at their facility so I can pick it up (sometimes the item sits one day at the UPS location near me and I can't pick it up unless the shipper has that option selected).
Overstock can't do any of that, they did tell me that the item will ship by tomorrow evening, witch means it takes them 3 business day to process the order witch they said had in stock, wtf.
I'm leaving to northern WI early Friday morning on a snowmobile trip, looks I won't be using that camera.....

Bottom line, Overstock.com sucks and will never do business with them ever again.

Probably because those peddler don't "stock" anything. Just a middleman website. You order, they buy and ship from a partner they do business with, take there cut and shipit to you. Easy money for them... That's why I pick where I buy stuff if I can. Sometime paying few bucks more save you a good headache!

 

[Heineken]

Probably because those peddler don't "stock" anything. Just a middleman website. You order, they buy and ship from a partner they do business with, take there cut and shipit to you. Easy money for them... That's why I pick where I buy stuff if I can. Sometime paying few bucks more save you a good headache!

You are right, but I figured saving 60 bucks was worth it, we shall see. I already borrowed another Gropro HD from a friend, so worst case scenario I'll have only one for this weekend...

 

[Detrich]

ive shopped from overstock before, and they are a bit on the slow side for some items. they used to be a lot cheaper, but i still think they are pretty good.

sorry to hear about your frustration.

 

[bestmapman]

Good to know, I won't be buying anything from then either.

 

[FZ6R_Blue]

Something you guys need to realize..
Sears
Napa
Overstock
Bikebandit
motorcycle superstore
Ebay
amazon
and countless other companies Don't make or Sell their own stuff they buy from other companies and sell to us!

They are middlemen yes but you knew that going into it and if you didn't then you need to research who your buying from before you submit order. I have ordered from Overstock a bunch and never had one issue. Im not trying to say don't be upset but you knew when you needed it buy and you knew(or should have) that going thru a 3rd party takes more time. I hope you get everything squared away but researching companies is key to success in any area