That sounds like a lot of very inexpernced parts people. That is giving Napa a bad name. If you are whilling, go back to the store and walk them through how to order the filter. They need to call "PSEDirect" and give them the part number of YA6009. It comes direct from Cali. Takes about 3 days. You might have to shell another 4 or 5 bucks depending on the store you buy it at. Sorry about the bad experence. . . Napa is honestly better than THAT. :rockon: